ticket

¡Hola! Freedom! ha mudado su sistema de soporte para que sea más intuitivo y fácil y ¡Por supuesto en nuestro idioma! Puedes acceder al Portal del Centro de asistencia al cliente en español a través de este enlace. El nuevo servicio tiene muchas características útiles, que nos gustaría que...

Hello Freedom! I've just noticed today that the Support system has been reworked and moved to a different system. Who knows when @Koala_Steamed will update the thread about Support in the Support section, but this thread will guide you until he will, no worries :) How to use the new Ticketing...

Como faço para criar um ticket, o assunto é Channel Verification

So I created a freedom ticket in the support page. First they said they were going help me, second then they didn't even get my name right it was way off, now they are taking forever to answer and haven't help me at all. Is there anything to fix this? Were is the quality service Freedom! said it...

Hi Peeps! I wonder if I can get help with staff that has connection with the support group to bump up my request ticket that hasn't been completed yet. Last I heard was about over 2 weeks ago and I posted on my ticket about 9 Days ago. Case ID: 147640 Thanks!

Hi, I was wondering what's the status of the people at "https://freedom.desk.com"? Asking since my ticket has been up for at least 82hrs now and noones has answered yet. It has someone assigned but I have never heard any replies from that agent as of now. Case ID: 147640

I may leave Freedom. Most of you don't know of me, which is fine ;) But customer service is really grinding my gears right now!(facepalm)

I am waiting for 4 days now ... still no "learn more" par in my dashboard. Network still unusable. I already opened a ticket, sent custID, channel, printscreen... but the only answer I received is : "It seems you forgot to send your Custom ID, and the link to your channel" HA HA HA HA HA...