Solved Status of People Handling Support Tickets?

[Nice]

Hi,
I was wondering what's the status of the people at "https://freedom.desk.com"? Asking since my ticket has been up for at least 82hrs now and noones has answered yet. It has someone assigned but I have never heard any replies from that agent as of now.

• Case ID: 147640

 

[TwilightPrinze]

In some cases it may take some time for an agent to respond. If the status says that agent is working on it then you should recieve answer soon, otherwise a moderator or admin from here can check on the status.

 

[User.123120]

Hi,
I was wondering what's the status of the people at "https://freedom.desk.com"? Asking since my ticket has been up for at least 82hrs now and noones has answered yet. It has someone assigned but I have never heard any replies from that agent as of now.

• Case ID: 147640

If you feel like you're not getting any response at all try bug someone like a moderator or an administrator, I will pass this message directly onto a memeber of support!

 

[Nice]

If you feel like you're not getting any response at all try bug someone like a moderator or an administrator, I will pass this message directly onto a memeber of support!

Bump Bump, Thanks for the pass! Hopefully, somebody will take a look at it now. Last time I was on support and just waited it out, I waited over 120hrs, lol.

 

[Nice]

If you feel like you're not getting any response at all try bug someone like a moderator or an administrator, I will pass this message directly onto a memeber of support!

Hi Jord,
I wonder if you can bump someone to update my request? Last reply or update was June 29th GMT+8 so I was wondering if I can get a bump up on that since I've waited quite patiently for my request to get approved.

Thanks!

• Case ID: 147640